Terms & Conditions
Definitions:
Someone who uses the site and/or places orders - "you", "your"
UK Exotics - "us", "we", "our"
UKE Online - "site", "website"
All orders placed by a user ("you", "your") at UK Exotics ("us", "we", "our") are subject to these terms and conditions. By ordering from us you are accepting these legally binding terms and conditions.
General Terms
Pricing policy / Price match
Orders / Deposits prior to collection or Couriering
Hets
Payment Plans
We will consider payment plans for orders over £350 although it does depend on the space we have available at the time as it ties up a slot in our racks for the period of the plan. For a three month plan terms are a 10% (non refundable deposit) followed by stage payments to be agreed on an individual basis but which must be made within a maximum three month period. If you fail to complete your payment plan the instalments are non-refundable. If for any reason we are unable to provide the animal your deposit and any stage payments will be refunded or, if you wish, can be set against an alternative purchase.
Payment
We can take payment via bank transfer to the UK Exotics account or debit/credit card payments via our Paypal account (there is a 3% surcharge for this to cover Paypal fees)
Warranty / Health Guarantee/Quarantine
All livestock is guaranteed and checked when it leaves here. We pride ourselves on the conditions in which we care for our animals with ambient temperatures, humidity and hot spots all carefully controlled. We operate a strictly closed collection which means that no animal is added to our breeding room until it has been quarantined for 6 months and a stool sample checked by the vet. We can therefore be confident that anything leaving us has not been exposed to any viruses, bacteria or parasites whilst in our collection. However, we cannot be held responsible for the conditions in which animals are kept when they leave us so we will warranty anything we sell for 24 hours after receipt which is long enough for most pre-existing conditions to become apparent. We urge all clients to read the care sheets that can be found on this site. In addition - particularly if you have received an animal via a courier delivery, you must ensure that you quarantine any new addition to your collection in a separate room for a minimum of three months. This will allow you to monitor the new arrival whilst protecting your existing collection from anything that may have been picked up in transit. Our liability is limited to the animal we sell to you and not your whole collection - it is your responsibility to ensure that you take appropriate steps to protect your existing animals.
Receiving your Animal
Complaints or Compliments?
Someone who uses the site and/or places orders - "you", "your"
UK Exotics - "us", "we", "our"
UKE Online - "site", "website"
All orders placed by a user ("you", "your") at UK Exotics ("us", "we", "our") are subject to these terms and conditions. By ordering from us you are accepting these legally binding terms and conditions.
General Terms
- We reserve the right to makes changes to these terms and conditions at any time without notice.
- All information on this site is copyright UK Exotics, or our suppliers.
- No information or pictures on the site can be used, copied or republished without the express permission of UK Exotics.
- We will not be held responsible for the contents of external websites linked to from this site.
- Beyond our normal legal obligations we will not be held responsible for any loss, damage or problems caused by the use of any products purchased from this site.
- These terms and conditions in no way affect your statutory rights.
Pricing policy / Price match
- We reserve the right to modify prices at any time, we will always try to ensure that we are as competitive as possible.
- We reserve the right to refuse to accept an order should there be an error in our pricing.
- In this situation you will be notified and given the opportunity to cancel or amend your order.
- If you find a comparable product cheaper elsewhere including VAT and excluding delivery then please contact us and we will do our best to match the price. We cannot guarantee we will be able to do this.
Orders / Deposits prior to collection or Couriering
- You can secure an animal of your choice by placing a 10% non-refundable deposit. In the event that you then decide not to go ahead with the purchase we reserve the right to retain the deposit. Or, if you wish, it can be set against an alternative purchase.
- In the event of an animal being unavailable/taken off sale we will contact you to give you the option to wait, amend or cancel your order.
- If you decide to cancel because we cannot supply the animal then a full refund will be given.
- In the event of a chargeback or failed payment we will be unable to accept your order.
- All items remain the property of UK Exotics until full payment has been made.
Hets
- All Hets bred by us are sold with Photographic paperwork confirming their genetics. We also keep our own clutch records so animals can always be traced back to those. In the event that a 100% Het does not prove out (after at least two clutches have been produced) we will refund your purchase price.
Payment Plans
We will consider payment plans for orders over £350 although it does depend on the space we have available at the time as it ties up a slot in our racks for the period of the plan. For a three month plan terms are a 10% (non refundable deposit) followed by stage payments to be agreed on an individual basis but which must be made within a maximum three month period. If you fail to complete your payment plan the instalments are non-refundable. If for any reason we are unable to provide the animal your deposit and any stage payments will be refunded or, if you wish, can be set against an alternative purchase.
Payment
We can take payment via bank transfer to the UK Exotics account or debit/credit card payments via our Paypal account (there is a 3% surcharge for this to cover Paypal fees)
Warranty / Health Guarantee/Quarantine
All livestock is guaranteed and checked when it leaves here. We pride ourselves on the conditions in which we care for our animals with ambient temperatures, humidity and hot spots all carefully controlled. We operate a strictly closed collection which means that no animal is added to our breeding room until it has been quarantined for 6 months and a stool sample checked by the vet. We can therefore be confident that anything leaving us has not been exposed to any viruses, bacteria or parasites whilst in our collection. However, we cannot be held responsible for the conditions in which animals are kept when they leave us so we will warranty anything we sell for 24 hours after receipt which is long enough for most pre-existing conditions to become apparent. We urge all clients to read the care sheets that can be found on this site. In addition - particularly if you have received an animal via a courier delivery, you must ensure that you quarantine any new addition to your collection in a separate room for a minimum of three months. This will allow you to monitor the new arrival whilst protecting your existing collection from anything that may have been picked up in transit. Our liability is limited to the animal we sell to you and not your whole collection - it is your responsibility to ensure that you take appropriate steps to protect your existing animals.
Receiving your Animal
- We welcome collections from UK Exotics in Scotland
- If you cannot visit us then we can courier at your expense with a DEFRA approved courier - cost for UK deliveries is £45. We will cover the courier cost for any purchases over £650. We can also deliver to European shows at a cost of £45 (free for purchases over £650)
Complaints or Compliments?
- Should you have any problems or complaints please contact us and we will be happy to resolve and reassure.
- We pride ourselves on our customer service and welcome your feedback, negative or positive.
- You are welcome to leave feedback about your experience with us via our feedback form
